RETURNS & EXCHANGES POLICY

At AL-Raza Medical Uniforms, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we offer a hassle-free returns and exchanges policy.

1. Eligibility: Items must be returned or exchanged within 30 days of purchase. They should be in their original condition, unworn, unwashed, and with all tags attached.

2. Process: To initiate a return or exchange, please contact our customer service team with your order details. We will guide you through the process and provide a return authorization.

3. Refunds: Once we receive and inspect your returned items, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.

4. Exchanges: If you wish to exchange an item, we will assist you in finding the correct size or an alternative product. If the new item costs more than the original, we will request the difference. If it costs less, we will refund the balance.

5. Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item was defective or the wrong product was delivered. We recommend using a trackable shipping method to ensure your return reaches us safely.

For any questions or to start a return or exchange, please contact our customer service team. We are here to help and ensure your complete satisfaction.